zorvdalis.com

Refund and Cancellation Policy

This policy explains billing frequency, how to cancel a coaching subscription and when a refund is available. It applies to every order placed on zorvdalis.com before payment.

1. Billing frequency

Coaching subscriptions are billed in hryvnia (UAH) at the interval shown at checkout — monthly or per agreed programme cycle. Prices include applicable taxes; any additional charge is itemised before you confirm the order. A discounted price always refers to the actual previous price we applied.

2. Cancelling your subscription

You may cancel at any time by emailing contact@zorvdalis.com or calling +380 962 002 6837. Cancellation stops the next renewal; access already paid for continues until the end of the current period. We confirm every cancellation in writing within 3 business days.

3. Refunds

Before the first session you may withdraw and receive a full refund. After the service has started, refunds are granted pro rata for unprovided sessions, or in full where the service was not delivered, differed materially from its description, or was defective. Refunds are issued to the original payment method within 14 calendar days of approval.

4. Complaints and out-of-court disputes

Send complaints to contact@zorvdalis.com; we reply within 10 business days. If the matter is not resolved, you may apply to the State Service of Ukraine on Food Safety and Consumer Protection (Derzhprodspozhyvsluzhba) and to the courts of Ukraine. Out-of-court dispute resolution is free of charge for the consumer.

5. Legal basis

Personal training and fitness coaching are not licensed activities and are not medical, therapeutic or rehabilitation services.